Have a question about an order, a piece or a return? We're happy to help. Send us an email or use the contact form below.
How to reach us
Email: info@susans-jewelry.com
Customer service: by email, Monday to Sunday
Response time: within 24 hours, including weekends
Questions about an order?
Please include your order number in your message so we can help you faster. For a damaged, faulty or incorrect piece, add a photo of the item (outside the packaging).
- Delivery times, costs and tracking: see our Shipping Policy.
- Returns, refunds and the 12-Month Finish Promise: see our Refund Policy.
- Track your parcel at any time on our Track your order page.
Company information
Susan's Jewelry is operated by RTD COMMERCE LLC
Company No. 2026-001987922 (State of Wyoming, United States)
30 N Gould St Ste R, Sheridan, WY 82801, United States
This is our registered address, not a visiting or return address. Please do not send returns there. Our customer service gives you the return address after your return request is confirmed.