– Susan’s Jewelry

shipping policy

Last updated: September 25, 2026

This policy explains where we ship, how long it takes, what you pay and what happens if something goes wrong. We would rather be upfront than have you find out after you order.

Where we ship

We deliver to Canada only. We are not able to process orders from other countries at this time.

Your order goes to the address you enter at checkout, so please check it carefully before confirming — an incomplete or incorrect address leads to delays or a returned parcel.

How long it takes


Processing	1–2 business days
Delivery after dispatch	8–13 business days
Total from purchase	9–15 business days

Business days exclude weekends and public holidays. These are estimates, not guarantees. Delivery can run longer during peak seasons, or because of carrier delays, weather or customs clearance. If we become aware of a significant delay affecting your order, we will email you.

Where your order ships from

We work directly with our suppliers rather than holding local stock, and your order is dispatched from our fulfilment partner in Asia. This is what allows us to keep prices where they are, and it is also why delivery takes longer than it would from a Canadian warehouse.

Every shipment is tracked.

What you pay

Shipping is a flat $5.00 CAD on every order, whatever you buy and wherever in Canada you are. There are no handling fees and no other charges on top.

Any import duties, customs charges or taxes on your order are covered by us. The total you see at checkout is the total you pay — there is nothing further to pay on delivery.

All prices are shown and charged in Canadian dollars (CAD).

Cancelling or changing an order

Orders can be cancelled within 1 hour of being placed. Email info@susan-jewelry.com with the subject line CANCEL – [your order number].

The same window applies to address corrections. After that hour your order has entered our fulfilment pipeline and cannot be stopped or redirected — but you can still return the item after delivery under our Return & Refund Policy.

Tracking your order

You receive a shipping confirmation with your tracking link as soon as your order is dispatched. You can also track it at any time at susan-jewelry.com/apps/parcelpanel.

Tracking often shows no movement for the first 3 to 8 business days after dispatch. This is normal for international shipments and does not mean your parcel is lost. If you have received no tracking at all within 5 business days of ordering, email us and we will resend it.

If something goes wrong

Once tracking confirms delivery to the address you provided, responsibility passes to you. If tracking says delivered but you cannot find the parcel, please check with others at your address, your neighbours and your local post office first. If it is still missing, contact us within 7 days of the marked delivery date and we will open an investigation with the carrier.

If your order arrives damaged, email us with your order number and photos. We will send a replacement or issue a refund under our Return & Refund Policy, at no cost to you.

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