Terms of service

Last updated: October 18, 2026

These Terms apply to every purchase made through susans-jewelry.com, a store operated by RTD COMMERCE LLC. By using the site or ordering from us, you agree to them.

Nothing in these Terms limits or excludes any mandatory consumer right that applies to you under the law of the province or country where you live.

1. Who we are

Susan's Jewelry is a trading name of RTD COMMERCE LLC, a limited liability company organised in the State of Wyoming, United States, company number 2026-001987922. Address: 30 N Gould St Ste R, Sheridan, WY 82801, United States (not a visiting or return address). You can reach us at info@susans-jewelry.com. Customer service is by email, Monday to Sunday, and we reply within 24 hours, including weekends.

2. Our products

We take care to keep descriptions, images and details accurate. Colours can look different from one screen to another, and occasional typographical errors happen. We may correct or update information at any time, and obvious errors do not bind us.

3. Prices and currency

All prices are shown and charged in Canadian dollars (CAD) and include applicable taxes.

Shipping costs CAD $5 per order, regardless of the number of pieces, and is shown at checkout before you pay. Import duties and taxes are covered by us, so the total shown at checkout is the final amount you pay.

Prices may change over time, but the price shown when you place your order is the price for that order.

4. Orders and payment

An order is processed once payment has been received. Payment methods available to you are shown at checkout and are handled by our payment provider through an encrypted connection. We never store card details.

We may contact you if there is a problem with your payment or order, and we may decline or limit an order.

Please give accurate and complete order and account details so that we can fulfil your order.

5. Delivery

Processing takes 1–2 business days and delivery 8–13 business days after dispatch, for a total of approximately 9–15 business days. Orders ship from an international warehouse of our logistics partner, not from a warehouse in Canada, and are tracked.

Delivery times are estimates and can vary for reasons outside our control. If tracking shows an order as delivered but you did not receive it, we investigate with the carrier, and if the parcel is not found we send a replacement or refund you. Full details are in our Shipping Policy.

6. Cancellations and returns

You can cancel an order as long as it has not been processed, by emailing info@susans-jewelry.com with the subject line CANCEL – [your order number]. We confirm the cancellation and refund the full amount within 14 days. Once an order has been processed it cannot be stopped, and you can return the item after delivery instead.

Returns for a change of mind are accepted within 30 days of delivery. If an item is faulty, damaged or incorrect, we offer a free replacement, a partial refund (you keep the item) or store credit, and if you do not want any of those, or a replacement is not possible, a full refund, as a rule without a return. For a change-of-mind return, the original CAD $5 shipping cost is not refunded; for a faulty, damaged or incorrect item, it is. Conditions, costs and procedure are in our Return & Refund Policy, which forms part of these Terms.

Our 12-Month Finish Promise is described in our Return & Refund Policy.

If we fail to disclose information required by applicable consumer protection law before you place your order, you may be entitled to cancel your contract within the period set out by that law.

7. Liability

Once tracking confirms delivery to the address given at checkout and the parcel has been received, we are not responsible for parcels lost or stolen after that point. If tracking shows a parcel as delivered but you did not receive it, see our Shipping Policy. You are responsible for providing a correct and complete address. Tell us as soon as you spot a mistake, and before your order is processed, so that we can correct it.

Nothing in this section limits our liability for death or personal injury, for defective products, or for anything else that cannot lawfully be limited.

8. Using our site

You may not use this site for unlawful purposes, to infringe intellectual property, to submit false information, to upload harmful code, to collect other people's data, or to interfere with its security.

All content on the site (text, descriptions, photographs, logos and design) belongs to RTD COMMERCE LLC, trading as Susan's Jewelry, and may not be copied or reproduced without written consent.

9. Complaints

If something is wrong with your order, email info@susans-jewelry.com. We aim to reply within 24 hours, including weekends.

If you are not satisfied with how we have handled a complaint, you can also contact the Competition Bureau of Canada at competition-bureau.canada.ca.

10. Governing law

These Terms are governed by the laws of the State of Wyoming, United States, where RTD COMMERCE LLC is formed. However, if you live in Canada, the mandatory consumer protection laws of your province or territory and of Canada always apply to your purchase, and nothing in these Terms limits them.

11. Changes

We may update these Terms. The version in force when you order is the version that applies to your order.

12. Company information

Shop name: Susan's Jewelry
Company: RTD COMMERCE LLC
Company number: 2026-001987922 (State of Wyoming, United States)
Address: 30 N Gould St Ste R, Sheridan, WY 82801, United States (not a visiting or return address)
Email: info@susans-jewelry.com
Customer service: by email, Monday to Sunday
Response time: within 24 hours, including weekends