PAYMENT POLICY

Last updated: October 19, 2026

Accepted payment methods

Visa · Mastercard · American Express · Apple Pay · Google Pay · Shop Pay

Available methods can vary by region and are shown at checkout.

Currency

All prices are displayed and charged in Canadian dollars (CAD).

How payment works

Choose a payment method at checkout.
You are taken to our secure payment page.
Enter your details and confirm the order.
Payment is processed over an encrypted connection.
You receive an order confirmation by email.

If you do not receive that confirmation, check your spam folder and then contact us.

Security

All transactions run over an SSL-encrypted connection. Susan's Jewelry does not store or have access to your full payment details — these are handled by certified payment providers in compliance with PCI-DSS.

If a payment fails

Try a different payment method, or contact your bank or card issuer, who can usually tell you why a payment was declined. If the problem continues, contact us and we will help.

Refunds

Approved refunds are issued to the original payment method used at checkout, in Canadian dollars, within 14 days of us receiving and inspecting a returned item. Your bank may take a few additional business days to post it.

Full conditions are in our Return & Refund Policy.